a) If you are unable to attend your appointments we require 24 hours notice in advance of your appointment time in order to reallocate your appointment to another client or 50% of the fee is charged for any single appointment. If you have purchased a course of treatments and fail to attend the appointment, one treatment will be forfeiting from the course.
b) IPL Laser Clinic will inform you of any preparation needed prior to any treatment. Failure to follow this will result in cancellation of your appointment or additional fees charged.
c) Payment for a course of treatments or a unlimited package is due in full prior to the treatment(s) and all treatments must be taken within twelve months of the date of purchase. Any unclaimed treatment after 12 months will be forfeited. Unlimited packages are limited to 12 months only and are subject to a fair usage policy (to find out more about our fair usage policy, please contact us).
d) A refund is not made if you stop attending at any stage through the course of treatment.
e) Late arrivals may result in reduced treatment time or forfeiting of the appointment.
f) No promotion can be used in conjunction with any other offer.
g) All offers and promotions must be paid in full before the treatment. They are non-refundable and non-transferable, however if you are unable to complete the course due to medical reason where evidence from the doctor is required, IPL Laser Clinic will deduct the full price of all taken treatments plus those forfeited for missed appointments and refund the difference.
h) In the event of short/long term side effects such as bruising, reddening, burning, swelling, blistering, hypopigmentation, hyperpigmentation or any scarring or permanent discoloration you need to let IPL Laser Clinic know within 3 working days and no refund would not be issued.
i) IPL Laser Clinic will not take any liability of any short/long term side effects such as bruising, reddening, burning, swelling, blistering, hypopigmentation, hyperpigmentation or any scarring or permanent discoloration and you will be consenting to the treatment(s) at your own risk.
j) For any single treatments the fee must be paid in full prior to treatment. For multiple booking for single treatments 50% deposit is required.
k) IPL Laser Clinic will assess your suitability prior to any treatment, if you are unsuitable for the treatment you will be advised by the practitioner. In these circumstances you will only be liable for the cost of the initial consultation, if applicable.
l) IPL Laser Clinic will not be liable in contract, tort or otherwise for any economic loss (including without limitation, loss of profit). Or for any other special, indirect or consequential loss or damage rising out of or in connection with its provision of any goods and/or services to the client.
m) It is the clients’ responsibility to ensure and provide IPL Laser Clinic with all the up to date relevant medical details prior to each treatment. IPL Laser Clinic will not be liable for any damage which occurs as a result of the client’s failure to disclose any relevant medical details.
n) The client agrees to comply with all instructions and recommendations given to them by, or on behalf of IPL Laser Clinic regarding the aftercare of the treated area. Nothing in these terms of business shall exclude or IPL Laser Clinic liability for death or any personal injury resulting from IPL Laser Clinic negligence.
o) IPL Laser Clinic endeavours to treat all its clients appropriately and fairly. If, however, you have an issue with any matter in relation to your treatment at IPL Laser Clinic you are entitled to lodge a complaint, by telephone or in writing. If you require assistance with making your complaint, IPL Laser Clinic will be pleased to help.
p) When a complaint is received IPL Laser Clinic we may require you to attend an additional consultation with the company specialist, if this is deemed appropriate. If you are not satisfied with this initial attempt at resolution, or have any objection to being seen by this practitioner IPL Laser Clinic will try to offer an alternative.
q) Nothing in these terms of business shall exclude or limit IPL Laser Clinic’s liability for any personal injury resulting from IPL Laser Clinic’s negligence.
IPL Laser Clinic is a trading name of IPL Laser Limited.
Company Registered in England and Wales, Company Registration No: 8540197
Registered address: 74 Wentbridge Road, Bolton, BL1 2QR